Healthier You Clinic FAQ
Q: Who can access the Healthier You Clinic?
A: The Healthier You Clinic is available to full-time team members and their dependents who are enrolled in the U-Haul Company Medical Plan (UCMP). Children ages 2-12 years may be seen only for acute care. Ages 13+ can receive full-scope primary care, physical therapy and behavioral health. Full-time and part-time team members who are not enrolled in the UCMP are also eligible, regardless of your insurance provider. The Healthier You Clinic does not accept other insurance. Team members not on the UCMP will pay fees as an out-of-pocket expense.
Q: How do I pay for my visit?
Q: What services are provided at the Healthier You Clinic and at what cost?
A: Click here to explore the Healthier You Clinic services and associated costs.
Q: What if I do not have active team member health insurance? Is the Healthier You Clinic still available to me?
A: Yes, all full-time team members have access to the Healthier You Clinic.
Q: Will U-Haul know why I see the doctor or anything that happens during my medical or PT visits?
A: NO! Your information is protected and all Health Insurance Portability and Accountability Act (HIPAA) guidelines and rules are followed. Federal law protects the privacy of personal health information collected by healthcare providers, health plans, hospitals, and clinics. U-Haul will not and does not have access to any of your medical records or records of any treatment you may receive at the Center.
U-Haul has contracted with Premise Health as the third-party vendor to provide medical services in the Healthier You Clinic onsite in the Shoen Family Conference and Fitness Center.
When you step inside the health center your visit(s) will be kept confidential between you and your doctor.
Q: Can I use the health center for my primary care?
Q: I have an issue with the clinic, a provider, or a recommendation/suggestion. Who can I talk to?
Q: Does my lab draw at the center count toward my deductible?
A: For those that are on the U-Haul Company Medical Plan, all labs drawn in the clinic and sent out to our in-network lab provider will count toward your deductible. If you have an alternative insurance provider, this will be an out-of-pocket expense not counted towards your deductible. You can submit your receipt to your insurance provider to determine if they will reimburse you for the cost.
Q: Can we still go to our current doctor?
Q: How do I schedule an appointment?
Healthier You Clinic
healthieryouclinic@premisehealth.com
Monday-Friday 7:30 AM – 4:00 PM
Physical Therapy
Mon., Wed., Fri. 7:30 AM – 4:00 PM
Tue., Thur. 8:00 AM – 4:00 PM